Your private order page
Check restoration progress and download finished files
Use the private link from your order email. No account is needed.
Open your private order page
Use the private link in your order email. If you cannot find it, request a new one below. No customer account is required.
For privacy, the confirmation is always the same and does not reveal whether an order was found. Check your spam or junk folder. If the email has not arrived within 24 hours, contact support with your order number.
Keep the link private
Anyone with this link may be able to see progress or download files while it still works. Treat it like a password: do not post it publicly or forward it casually.
Need help with an order?
Check spam or junk folders and search for “MemoryRevive”. If you cannot find the email, the link no longer works, or the status has not changed for 24 hours, use the Contact page. Include your order number and checkout email address, but do not attach the photograph.