Only submit photographs you are entitled to use

1. Your confirmation

By submitting a photograph, you confirm that you own the relevant rights, have permission from the rights holder, are using a public-domain work or have another lawful basis for the requested copying and restoration. Possessing a print, inheriting an album or finding an image online does not necessarily mean you own copyright.

You also confirm that the information supplied with the image is honest, the request is lawful and you are not using the service to deceive, exploit or harm another person.

2. People shown in photographs

Consider the privacy, dignity and reasonable expectations of living people pictured. Where consent or another lawful authority is needed, you are responsible for obtaining it. Historic family photographs that include children are not automatically prohibited, but they must be submitted for a legitimate and lawful family-history, restoration or keepsake purpose.

Do not submit identity documents, medical records, intimate images or other material that would expose unnecessary highly sensitive information. MemoryRevive does not use photographs to infer sensitive personal traits.

3. You must not submit or request

• Material you know you are not entitled to copy, alter or process.
• Stolen, hacked or unlawfully obtained private photographs.
• Child sexual abuse material, sexualised depictions of minors or exploitative content.
• Non-consensual intimate imagery or content intended to harass, threaten, blackmail, stalk or humiliate.
• Material that unlawfully promotes hatred, discrimination, violence, terrorism or serious criminal activity.
• Images or edits intended to impersonate someone, commit fraud, evade identity checks or falsify evidence.
• Payment cards, identity documents, medical records or other material where restoration would expose unnecessary confidential information.
• A request to invent an event, person, document, badge, uniform, text or other detail and present the result as an authentic historical record.
• Defamatory text, threats, hate speech or unnecessary private contact information on a memory card.
• Malicious files, executable content, path-manipulation attempts or uploads designed to disrupt the service.

4. Limited permission to process the image

You give MemoryRevive and the service providers needed to fulfil the order a limited, non-exclusive permission to copy, validate, store and process the image solely to provide the purchased service, deliver files, answer support, prevent misuse and meet legal obligations. This permission ends when it is no longer needed for those purposes, subject to the retention described in the Privacy Notice.

You retain your rights in the original. MemoryRevive does not acquire a right to publish, advertise with, sell or train its own models on your photograph. Any public example or testimonial requires separate written permission that can be discussed independently from the order.

5. Restoration is not authentication

A restored or colourised output is an interpretive digital image. It is not proof of identity, date, location, colour, authenticity or an event. Do not use an output for legal evidence, identity verification, unlabelled documentary journalism or another high-stakes decision without appropriate independent verification and disclosure.

6. Review and enforcement

Automated and limited manual checks may be used to protect the service. MemoryRevive may reject, quarantine or delete an upload that appears unlawful, harmful, insecure or outside the service scope; pause or cancel the related order; restrict further access; and preserve or disclose information where the law requires it. Human access to a full private photograph is limited to an authorised person when a support, safety or failure investigation genuinely requires it.

If an order is refused, any refund is assessed under the Refund and Cancellation Policy, the reason for refusal, work already performed and applicable law. Deliberate misuse can be reported to an appropriate authority where necessary.

7. Reporting a rights concern

If you believe an image processed or published by MemoryRevive infringes your copyright, privacy or another right, email hello@memoryrevive.co.uk. Identify the material, explain the basis of the concern and provide a way to contact you. Do not send unnecessary private imagery through ordinary email. MemoryRevive may request proportionate evidence of identity, ownership or authority before disclosing information or taking irreversible action.